Terms of Service

Effective date: March 20, 2026

Effective date: 20 March 2026

These Terms of Service ("Terms") govern your access to and use of ScanSkinAI.com and our related applications and services (collectively, the "Services"), provided by Ivy AI Solutions Limited ("Company," "we," "us," "our"), a company registered in England and Wales.

For users located in the United Kingdom, these Terms are governed by the laws of England and Wales and comply with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

ICO Registration Number: 00019619412

Contact: info@ScanSkinAI.com

1. Acceptance of Terms

By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Services. You represent that you are at least 18 years of age and are legally capable of entering into a binding agreement.

2. Amendments

We may amend these Terms from time to time for legal, regulatory, or operational reasons. Where changes are material, we shall provide reasonable notice via the Services and/or by email prior to the effective date. Your continued use of the Services after the effective date constitutes acceptance of the amended Terms.

3. Nature of the Services — Registered Medical Device

ScanSkinAI is a UKCA Class I registered medical device in the United Kingdom.

MHRA Reference: 2025111201444906

Device Name: Ivy AI Skin Illness Detection Module v1.0

Manufacturer: Ivy AI Solutions Limited

Classification: UKCA Class I (standalone software)

3.1 Intended Purpose

ScanSkinAI is standalone software that analyses user-captured skin photographs to estimate the risk level of visible lesions and present urgency flags to support self-monitoring, triage, and clinician review. ScanSkinAI does not diagnose skin cancer or any other medical condition.

Inputs

Non-dermatoscopic photographs taken in non-emergency settings (home or clinic) by adults aged 18 or over, or by clinicians.

Outputs

AI-generated prediction results, condition summaries, risk-level classifications, and personalised next-step recommendations (e.g. monitor at home, seek routine GP review, or obtain urgent medical attention).

Intended Users

  • Adult individuals (18+) seeking preliminary screening of skin concerns
  • Healthcare professionals using the tool as a supplementary clinical decision support aid
  • Employers and insurers integrating the tool into employee or member wellbeing programmes

ScanSkinAI is not intended to provide a diagnosis or treatment decision. It is a screening and triage support tool designed to complement — not replace — professional clinical assessment.

3.2 Core Capabilities

The Service covers 80+ skin conditions and delivers the following for each analysis:

  • Prediction Results: AI-generated identification of potential skin conditions from uploaded photographs
  • Condition Summary: Plain-language explanation of identified condition(s), their characteristics, and relevant clinical context
  • Next-Step Recommendations: Personalised guidance on appropriate follow-up actions
  • Risk Assessment: Risk-level classification with urgency flagging to support triage decisions

3.3 Online Derm Review — Optional Add-on Service

In addition to the core AI screening, we offer an optional online Derm Review where qualified dermatology specialists provide expert written interpretation of your AI analysis results:

  • Standard Review (48-hour response): USD $19.99 — suitable for non-urgent mole or acne assessments
  • Express Review (8-hour response): USD $39.99 — suitable for rapidly changing skin concerns

Full terms governing the Derm Review Service are set out in the dedicated section below.

3.4 Permitted Use

You may use the Platform solely for personal, non-commercial screening of your own skin concerns (or, if you are a healthcare professional, as a supplementary clinical decision-support aid). You shall not:

  • Use the Service as a substitute for professional medical advice, diagnosis, or treatment
  • Rely on any output to make clinical, pharmaceutical, or surgical decisions without independent confirmation by a qualified healthcare professional
  • Redistribute, resell, or sub-license any output or underlying algorithm without our prior written consent
  • Attempt to reverse-engineer, decompile, or extract any model weights, training data, or proprietary logic from the Service

3.5 Screening-Only Disclaimer

All outputs generated by ScanSkinAI are screening indicators only. They do not constitute a clinical diagnosis, a treatment recommendation, or a prescription.

No doctor–patient or clinician–patient relationship is created by your use of the Service. You must always seek the advice of a qualified healthcare professional regarding any skin concern. In all cases where the Service flags a lesion as suspicious or high-risk, you are required to consult a registered medical practitioner without delay.

3.6 Algorithm Limitations

Users must understand the following inherent limitations of the AI screening algorithm:

Image Quality

The system requires adequate resolution, lighting, and focus. Poor-quality images are rejected by the built-in quality gate and the user is prompted to retake the photograph before any analysis is attempted.

SCC Sensitivity

Squamous cell carcinoma (SCC) sensitivity is 82.5 % due to visual overlap with actinic keratosis and naevus — a recognised clinical challenge. The system is calibrated to over-refer for all malignant classes to minimise the risk of missed detections.

Body Location

The device is optimised for skin lesions accessible to smartphone photography. Internal, mucosal, and scalp lesions are outside the intended scope of the device.

Rare Conditions

For conditions with limited training data, low-confidence outputs are routed to a referral recommendation rather than a condition label via the uncertainty-gating mechanism.

General Accuracy

The device may produce false positives or false negatives. Accuracy is influenced by image quality, lighting conditions, camera resolution, skin tone, and the nature of the skin concern. Not all skin conditions can be reliably identified from non-dermatoscopic photographs alone.

3.7 Mandatory Referral Guidance

The system is a triage and screening tool only. All outputs require confirmation by a qualified healthcare professional.

  • Where a lesion is flagged as suspicious for malignancy or assigned a high-risk classification, the Service will recommend that you seek urgent review by a dermatologist or your GP.
  • Where confidence is low or the condition falls outside the training dataset, the Service will recommend professional consultation rather than providing a condition label.
  • You should follow NHS guidance and contact your GP or call 111 if you are uncertain about any skin concern, regardless of the screening result.
  • In an emergency (e.g. rapidly changing lesion with bleeding, pain, or systemic symptoms), call 999 or attend A&E immediately — do not rely on this Service.

4. Your Rights Under UK GDPR

Under the UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:

  • Right of Access: Obtain confirmation of whether we process your personal data and request a copy.
  • Right to Rectification: Request correction of inaccurate or incomplete personal data.
  • Right to Erasure: Request deletion of your personal data in certain circumstances.
  • Right to Restriction: Request that we restrict the processing of your personal data.
  • Right to Object: Object to the processing of your personal data for specific purposes.
  • Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
  • Right to Complain: Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us at info@ScanSkinAI.com. We shall respond within one calendar month of receiving your request, in accordance with UK GDPR requirements.

5. Information We Collect

5.1 Data you provide directly

  • Account and contact data: Email address and related details provided during registration or support requests.
  • Social sign-on (optional): If you register via a social account, we receive the associated email and any fields you choose to share.
  • Profile information (optional): Display name, avatar, country/region, and language preference.
  • User content: Photographs, videos, and other content you upload for screening or feature use.
  • Support communications: Information you provide when contacting our support teams.

5.2 Data collected automatically

  • Device and usage data: Device type, operating system, app version, IP address, time zone, diagnostic/crash logs, and feature interaction data.
  • Cookies and SDKs: Used for core functionality, preferences, analytics, and (where permitted) marketing measurement.
  • Network information: Limited metadata to support feature delivery and abuse prevention.

6. How We Use Personal Data

We process your personal data on the following lawful bases under UK GDPR:

  • Contract performance: To provide and operate the Services (accounts, image capture, screening workflows, troubleshooting).
  • Legitimate interests: Security and integrity (fraud prevention, system security); research and development (quality assurance, accuracy improvement); personalisation and preferences.
  • Legal obligation: Compliance and record-keeping (tax, regulatory, audit requirements).
  • Consent: Direct marketing communications — only with your explicit consent; you may withdraw consent at any time.

7. Disclosure of Personal Data

  • Service providers (processors): Hosting, support, analytics, messaging, and security vendors acting on our instructions under appropriate data processing agreements.
  • Legal and regulatory: Where required by law, court order, regulatory authority, or to protect rights, safety, or property.
  • Business transactions: In connection with a merger, acquisition, reorganisation, or sale of assets, subject to confidentiality obligations.
  • Group companies: Within our corporate group for purposes consistent with these Terms.

We do not sell your personal data to third parties.

8. Age Restriction

The Services are intended for use by individuals aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has provided personal data to us, please contact us and we shall take steps to remove such data.

9. Data Security

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include encryption in transit (TLS/HTTPS) and at rest, access controls, and regular security assessments. No system can guarantee absolute security; you are responsible for safeguarding your account credentials and devices.

10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, after which it is securely deleted or anonymised. Certain records (including payment records, Derm Review case logs, and data required for legal compliance) may be retained for up to 7 years in accordance with applicable legal and regulatory obligations.

11. International Data Transfers

Where we transfer personal data outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK GDPR, including the use of Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office, or transfer to jurisdictions recognised as providing adequate protection.

Subscription Plans, Billing, and Fair Use Policy

Free Scans

Free scans and free features are available in the app as follows:

  • 1 free skin scan upon account sign-up
  • 1 free skin scan after reading the instructions
  • Additional free skin scans earned through community contribution (posts, replies, and milestone achievements)
  • Facial Skin Analysis: 1 completely free scan with all results fully visible — nothing is hidden or locked behind a paywall
  • Cancer Risk Screening (6 types): entirely free for all registered users, regardless of whether you are on a free or paid plan

Free skin scans include the prediction result only. Full summaries and personalised recommendations for skin scans are excluded from free scans and are available only to paid users (subscription or single-purchase). Facial Skin Analysis and Cancer Risk Screening remain fully free as described above.

ScanSkinAI offers the following subscription plans. All subscriptions auto-renew at the end of each billing cycle unless cancelled before the renewal date.

Available Plans

  • 3-Month Monitoring Plan: Billed every 3 months. Your subscription will automatically renew and you will be charged the applicable fee every 3 months until you cancel. Up to 15 analyses per 3-month period (quarterly limit).
  • 12-Month Monitoring Plan: Billed annually. Your subscription will automatically renew and you will be charged the applicable fee every 12 months until you cancel. Up to 60 analyses per 12-month period (yearly limit).
  • Enterprise Plan: Billed annually (per year). Your subscription will automatically renew and you will be re-charged every 12 months until you cancel. Includes team management, admin dashboard, and dedicated support.

Cancellation and Renewal

  • You may cancel your subscription at any time through the Manage Subscription portal or by contacting us at info@ScanSkinAI.com.
  • Cancellation takes effect at the end of the current billing period — you will retain access until the period expires.
  • No partial refunds are provided for unused portions of a billing cycle.
  • If you do not cancel before the renewal date, your payment method on file will be automatically charged for the next billing cycle.

Enforcement

If your usage exceeds these limits or appears abusive, we reserve the right to:

  • Review your account activity and usage context
  • Restrict access to certain features or services
  • Suspend your account temporarily pending investigation
  • Permanently lock or terminate your account for repeated or severe violations

We will make reasonable efforts to notify you before taking action, except in cases of clear abuse or violation of our terms.

What Constitutes Abuse

Abusive usage includes, but is not limited to:

  • Automated or scripted access to the Services
  • Sharing account credentials with multiple users
  • Commercial resale or redistribution of our Services
  • Any activity that degrades service performance for other users

Expert Dermatologist Review Add-on Service

ScanSkinAI offers an optional add-on service where qualified dermatology specialists provide expert written interpretation of your AI skin analysis results ("Derm Review Service"). This section outlines the terms governing the Derm Review Service.

A. Service Description

  • What It Is: An expert dermatologist reviews your uploaded skin photo and AI-generated analysis, then provides a written interpretation of the findings
  • What It Is NOT: This is NOT a medical diagnosis, prescription, treatment plan, or substitute for an in-person examination
  • Scope: The review provides educational context and professional insight based solely on the photo and AI report provided

B. Response Tiers and Pricing

  • Standard (48-hour response): $19.99 USD
  • Express (8-hour response): $39.99 USD

Business days only: Response times (48 hours / 8 hours) are counted in business hours from Monday to Friday, 09:00–18:00 local reviewer time, and exclude weekends and public holidays.

Orders placed on weekends or public holidays are treated as received at 09:00 on the next business day. Public holidays follow the official calendar of the reviewer's jurisdiction (e.g. UK bank holidays in England & Wales for United Kingdom users; Hong Kong general holidays for Hong Kong users; and the equivalent national public holidays for other supported countries).

Example: an Express (8-hour) order placed at 20:00 on a Friday before a UK bank holiday Monday will start counting from 09:00 on Tuesday. We aim to meet these timeframes but cannot guarantee them.

C. Reviewer Qualifications

  • All reviewers are qualified dermatology specialists with verified medical credentials
  • Reviewers may be licensed in various jurisdictions; credentials are verified by ScanSkinAI
  • Reviews are conducted based on professional expertise and the information provided

D. No Doctor-Patient Relationship

Using the Derm Review Service does NOT establish a doctor-patient relationship between you and the reviewing dermatologist or ScanSkinAI.

  • The reviewer provides an educational interpretation, not personalised medical advice
  • The reviewer does not have access to your full medical history
  • Follow-up care, prescriptions, and treatment decisions require an in-person consultation with your own healthcare provider

E. Limitations of Photo-Based Review

  • Photo-based review cannot replace physical examination, dermoscopy, biopsy, or other clinical assessments
  • Image quality, lighting, and angle may affect the reviewer's ability to provide accurate interpretation
  • Not all skin conditions can be adequately assessed from photographs alone
  • The review is limited to visible features in the submitted photo(s)

F. Payment and Refund Policy

  • Payment: Full payment is required before review begins, processed securely via Stripe
  • Non-Refundable: Once a review has been initiated (assigned to a reviewer), the fee is non-refundable
  • Exceptions: Refunds may be considered if we are unable to complete the review due to our error or technical failure

G. Recommendation for Follow-up Care

If the review suggests any concerning findings, you should seek in-person medical evaluation promptly. For urgent or emergency concerns, contact emergency services or visit an emergency department immediately.

Ongoing Skin Health Support

ScanSkinAI provides ongoing skin health support features for subscribers, including condition tracking, educational content, community forums, and marketplace access ("Ongoing Care Features"). This section outlines the terms governing these features.

A. Features Included

Depending on your subscription tier, Ongoing Care Features may include:

  • Condition Tracking: Upload photos over time to monitor chronic conditions (e.g., eczema, psoriasis, acne) with AI-powered trend analysis
  • Treatment Notes & Photo Logs: Record treatments, medications, and personal notes alongside your photo history
  • PDF Doctor Reports: Generate shareable summary reports of your skin health history for healthcare provider consultations
  • Educational Guides: Access 200+ articles, tutorials, and skin health resources
  • Community Forums: Participate in discussions with other users and share experiences
  • Marketplace Access: Browse and redeem skincare products using coins (subject to Marketplace terms)
  • Partner Offers: Access exclusive discounts and benefits from partner services

B. Data Usage for Tracking Features

  • Photos uploaded for condition tracking are analysed by our AI to identify trends and changes over time
  • AI-generated insights are for informational purposes only and do not constitute medical advice
  • Your tracking data is stored securely and is accessible only to you (and to experts if you request a Derm Review)
  • See our Privacy Policy for full details on data handling

C. PDF Reports

  • PDF reports are user-generated summaries for your personal use and convenience
  • Reports are NOT medical documents, diagnoses, or prescriptions
  • Reports are intended to facilitate conversations with your healthcare provider, not replace professional assessment
  • You are responsible for how you use and share your reports

D. Community Guidelines

  • Community forums are for peer support and information sharing; posts do not constitute medical advice
  • You must not post harmful, misleading, or inappropriate content
  • Respect other users' privacy and do not share others' personal information without consent
  • We may moderate, remove, or restrict content or access that violates our community standards
  • Detailed community guidelines are available within the app

E. Feature Availability

  • Features may vary based on your subscription tier (e.g., 3-month vs 12-month plan)
  • Some features may be added, modified, or discontinued with notice
  • Marketplace coin balances and voucher terms are governed by the Marketplace section of these Terms

F. Disclaimer

Ongoing Care Features are designed to support your skin health awareness and self-monitoring. They are NOT a substitute for professional medical advice, diagnosis, or treatment. Always consult qualified healthcare professionals for medical concerns.

15. Medical Disclaimer — United Kingdom

ScanSkinAI is a UKCA Class I registered medical device (MHRA Ref: 2025111201444906). The device's intended purpose, permitted use, screening-only status, algorithm limitations, and mandatory referral guidance are set out in full in Section 3 above, which forms an integral part of this disclaimer.

A. No Doctor–Patient Relationship

  • Use of the Services — including the AI screening tool and the optional Derm Review add-on — does not establish a doctor–patient relationship between you and ScanSkinAI, Ivy AI Solutions Limited, or any reviewing specialist
  • We do not provide medical advice, clinical diagnosis, or treatment
  • The Derm Review Service provides expert educational interpretation only and does not constitute a clinical consultation
  • No ongoing duty of care arises from use of any of our Services
  • Healthcare professionals using the tool remain solely responsible for applying their own clinical judgement

B. User Responsibility and Acknowledgement

  • You assume full responsibility for all health-related decisions you make
  • Analysis results are intended to complement, not replace, professional medical evaluation
  • You acknowledge the algorithm limitations described in Section 3.6, including the potential for false positives, false negatives, and reduced sensitivity for certain condition types
  • You are responsible for seeking appropriate follow-up care with a qualified healthcare provider as recommended by the tool
  • You confirm that photographs submitted for analysis are taken in accordance with the intended use described in Section 3.1

C. Seek Professional Medical Advice

You should always consult a qualified healthcare professional for:

  • Definitive diagnosis of any skin condition or disease
  • Treatment recommendations and medical care plans
  • Any medical concerns, symptoms, or health-related questions
  • Unusual skin changes, new or evolving moles, growths, or lesions
  • Persistent, recurrent, or worsening skin conditions

Do not delay seeking medical care based on results from this tool. We recommend consulting your GP, contacting NHS 111, or attending an NHS walk-in centre or urgent treatment centre. In a medical emergency, call 999 immediately.

D. Limitation of Liability

To the maximum extent permitted by the laws of England and Wales, the Company shall not be liable for:

  • Medical or clinical decisions made in reliance on screening results
  • Missed, delayed, or incorrect diagnoses
  • Any adverse health outcomes resulting from use of, or failure to use, the Services
  • Reliance on screening results without obtaining professional medical consultation
  • Any indirect, consequential, or incidental damages arising from the use or inability to use the Services

Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be excluded or limited under English law.

E. Vigilance and Adverse Event Reporting

In accordance with our post-market surveillance obligations, we encourage you to report any adverse event, safety concern, or device malfunction. Reports may be submitted to:

By using ScanSkinAI, you acknowledge that you have read, understood, and agree to this Medical Disclaimer and the device information in Section 3. While ScanSkinAI is a UKCA Class I registered medical device, it is a screening and triage support tool only — not a diagnostic replacement. If you have concerns about your skin or health, consult your GP, NHS 111, or a qualified healthcare professional without delay.

AI Processing / Backend Processing

User-submitted photos, videos, and text provided for analysis are transmitted to Ivy AI's backend environment hosted on Amazon Web Services (AWS). These data are processed by Ivy AI's proprietary AI model to generate scan results and support ongoing tracking features.

We do not send user personal data to an external third-party AI service for inference.

  • All AI inference is performed within Ivy AI's own backend infrastructure on AWS
  • Uploaded media is encrypted in transit (TLS/HTTPS) and at rest
  • AI-generated results are stored in your account and accessible only to you (and to experts if you request a Derm Review)
  • We do not use your personal data to train third-party AI models

Account Deletion and User Rights

You have the right to delete your account at any time. To do so, navigate to Account → Settings → Delete Account within the app. Account deletion is available on all platforms (web, iOS, Android, TWA).

What Is Deleted Immediately

  • Your profile information (name, email, avatar, preferences)
  • Uploaded photos and scan images
  • AI analysis results and tracking history
  • Community posts and replies
  • Wallet balance and unredeemed vouchers
  • Push notification subscriptions and device tokens

What May Be Retained

Certain records may be retained for up to 7 years after account deletion where required by law, regulation, or legitimate business purposes:

  • Payment records: Stripe transaction IDs, invoice amounts, and billing history (required for tax, accounting, and financial audit obligations)
  • Derm Review records: Expert review case logs and associated metadata (required for healthcare record-keeping, professional liability, and regulatory compliance)
  • Legal compliance data: Any data required to comply with court orders, regulatory investigations, or legal proceedings

Once your account is deleted, this action cannot be reversed. You will need to create a new account if you wish to use the Services again. If you have an active subscription, please cancel it before deleting your account to avoid further charges.

International Data Transfers

Your data may be processed outside your country of residence. Specifically:

  • AI processing and data storage are hosted on AWS servers located in the United Kingdom
  • All data transmitted to and from our servers is encrypted using TLS/HTTPS
  • Where required by applicable law, we use Standard Contractual Clauses (SCCs) or equivalent safeguards to protect cross-border data transfers
  • Our database and authentication services are hosted by Supabase, which may process data in secure data centres outside your jurisdiction
  • Payment processing is handled by Stripe, which operates under its own data protection and international transfer mechanisms

17. Cookies and Similar Technologies

We use cookies and similar technologies (including SDKs) for core functionality, user preferences, analytics, and (where permitted) marketing measurement. You may manage cookie preferences via your browser or device settings. Please note that disabling certain cookies may affect the functionality of the Services.

18. Contact Information

Ivy AI Solutions Limited

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Email: info@ScanSkinAI.com

Web: https://www.scanskinai.com/contact

19. Data Protection Contact

For questions about how we handle your personal data, to exercise your rights under UK GDPR, or to report a data protection concern, please contact:

Lifeng Zhu — Data Protection Contact

Ivy AI Solutions Limited

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

info@ScanSkinAI.com

20. Supervisory Authority

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/

Helpline: 0303 123 1113

21. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the courts of England and Wales in respect of any dispute arising out of or in connection with these Terms or the Services. Nothing in these Terms affects your statutory rights as a consumer under English law.